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Terms and Conditions

1. Introduction

Welcome to Track Paws LTD. Our digital platform is designed to support pet owners and pet care professionals with tools such as GPS pet tracking, community-driven pet recovery, and a wealth of educational resources. These Terms and Conditions govern your access to and use of our services, and by using the platform, you agree to be bound by these terms. If you do not agree to these terms, you must not use our services.

2. User Accounts

To use certain features of our platform, you must register and create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. It is your responsibility to provide accurate and complete information and to keep such information up to date.

3. Privacy Policy

We take the privacy of our users seriously. We collect, use, and protect your data as outlined in our Privacy Policy. We encourage you to read the full document to understand our practices fully.

4. Content

All content provided on our platform by Track Paws LTD, including texts, graphics, logos, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or redistribute this content outside the scope of the provided services without our prior written consent. Users are expected to use the platform responsibly and respect the rights of others when posting or interacting with content.

5. Intellectual Property Rights

Track Paws LTD owns all intellectual property rights in the services and the material published on it. This includes, but is not limited to, design, layout, look, appearance, and graphics. Unauthorized use of this material may give rise to a claim for damages and/or be a criminal offense.

6. Service Access and Usage

You are permitted to use our platform for lawful purposes and in accordance with these terms. Any unauthorized use of the platform, including misuse or attempts to bypass security measures, may result in termination of your access and legal action.

7. Subscription Fees and Payments

We offer various subscription plans for premium features, which are subject to fees as described at the time of subscription. All fees are due at the time of purchase and are non-refundable, except as expressly provided in our refund policy.

8. Termination and Suspension

We reserve the right to suspend or terminate your account if you breach these terms or engage in unlawful or unauthorized behavior. This includes any attempts to modify, tamper with, or misuse any equipment or software provided by Track Paws LTD. Such actions may compromise the functionality or security of the services, and will result in immediate suspension or termination of your account. You will be notified of the suspension or termination and, where applicable, given the reason and any possible remedies to restore access.

9. Modifications to Terms

We may modify these terms from time to time. Any changes will be communicated through the platform and, where appropriate, through other means of communication. Continued use of the platform after such changes constitutes your consent to the new terms.

10. Legal Compliance

You agree to comply with all local, national, and international laws and regulations regarding your use of our services. It is your responsibility to ensure that your use of our platform is legally permissible in your jurisdiction.

11. Dispute Resolution

Any disputes related to these Terms and Conditions should be addressed through our customer support initially. If resolution cannot be reached, disputes will be subject to the laws of the United Kingdom and exclusively resolved in its courts.

12. Limitation of Liability and Disclaimer of Warranties

Track Paws LTD provides this platform "as is" and does not guarantee that the service will be uninterrupted or error-free. We disclaim all warranties, express or implied, including any warranties of accuracy, reliability, and non-infringement. We are not liable for any damages resulting from your use of the platform.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@trackpaws.com.